Discover how deep audience analysis and advanced paid advertising targeting solved a critical lead quality problem, enabling massive expansion for a multi-location cosmetic surgery practice.
Tasked by their agency partner with accelerating growth, Genius Search Marketing was engaged to create and launch targeted paid advertising campaigns prioritizing phone calls and appointment request forms for a multi-location plastic surgery group (initially 2 clinics). While these initial campaigns successfully generated high lead volume, a critical downstream issue quickly emerged...a high percentage of consultation bookings were from prospects financially unqualified for the practice's high-value elective procedures, straining resources and hindering profitable scaling.
Genius Search Marketing applied a phased, intelligence-driven approach focused on achieving profitable growth.
Our initial digital campaigns successfully generated a high volume of leads (calls and form fills), initially pleasing the client. However, subsequent feedback revealed a critical issue discussed during our Discovery: a good percentage of these leads were not financially qualified for the practice's high-value elective procedures, creating downstream inefficiencies and masking the true cost per qualified patient.
Recognizing this bottleneck required looking beyond standard ad metrics. We took the initiative to analyze factors influencing procedure affordability. Deep analysis of patient qualification data and consultation outcomes revealed the crucial link between lead quality and the financial realities associated with elective surgery financing.
Leveraging this financial insight alongside advanced audience analysis and data signals, we developed a highly specific qualified patient profile. We then rebuilt the digital campaigns, implementing precision geo-targeting focused on high-propensity areas and strategically excluding regions identified through analysis as unlikely to yield financially qualified leads. Ad creative was refined to resonate with this specific audience. Furthermore, to combat consultation no-shows (particularly challenging in new markets), we recommended implementing a small, refundable appointment deposit.
The strategic shift from chasing lead volume to focusing intently on lead qualification yielded transformative and lasting results for the practice:
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St. Louis Park, MN
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